Frequently Asked Questions
Please contact us if you cannot find the answer you are looking for here.
How do I install and play the game?
Words With Shapes is available as a free download on the Apple App Store and Google Play Store. You can install and play the game on most tablets and phones. Words With Shapes has 2 game modes, Streak and Mission. In the Streak Mode, you get to set and beat your highest streaks and unlock prizes by reaching milestones. In the Mission Mode, you play a 4000 puzzle mission where you unlock prizes, themes and set high scores. We recommend you start in the Streak Mode, where you don’t lose coins when making wrong guesses.
How do I create an account and save my game progress?
If you want to save your game progress and be able to restore it if you uninstall the game or switch devices, you can sign in and create an account using the Sign In button in the app Settings page. For iOS users, you can sign in with an Apple account or a Google account. For Android users, you can only sign in with a Google account.
How often does my game progress get backed up?
When you create an account in the game, your progress will be saved every time you complete 10 games in the Mission Mode, every time you complete 10 games in the Streak Mode, or whenever you make a purchase.
I signed into the app on two devices, but now one of my devices doesn't have the updated game data. How do I sync the data?
If you want to sync one of your devices to have the most up-to-date game data from the cloud, you can sync your progress through the app Settings. Go to the Settings page and tap on the Sync from Cloud button. You will then be taken to a page where you can sync your progress. You can sync your data up to 3 times per day.
If I switch phones, what happens to my Word Pass subscription?
If you are switching phones within the same platform (e.g. iOS or Android) and use the same Google or Apple account to sign into the new device that you used to purchase the subscription, then generally the subscription should transfer when you install the game on the new phone. If the subscription is not automatically activated, you can attempt to use the Restore Purchases button on the Settings page of the app. If you still cannot restore the subscription, then you can unsubscribe from your old device and resubscribe on the new one.
How do I delete my account?
If you signed in and created an account in the app, you can delete it by going to the Settings page. There you will see the option to delete your account. After you follow the instructions and receive the confirmation that your account was deleted, all of your account data and progress will be erased from our servers. Keep in mind that this action cannot be undone.
How can I reset the game?
If you would like to fully reset the game and your progress, you can do so by going to the Settings page in the app and using the “Full Game Reset” option. Keep in mind that fully resetting the game will remove all of your progress, purchases, unlocked/purchased themes and in-game currency balances. This action cannot be undone.
How can I earn in-game currency?
Words With Shapes has two in-game currencies; lightning and coins. You can earn both by progressing through the game and completing the progress circles in the Mission Mode or reaching milestones in the Streak Mode. You can also earn coins by watching ads located at the bottom of the Game Shop page or coins and lightning by watching ads at the end of every Mission or Streak puzzle. One more way to earn coins and lightning is by sharing the game with your friends through the Share page. You and the friend you share the game with will both get a reward. You can share the game with up to 10 friends. Both currencies can also be purchased in the Game Shop. In the Streak Mode, you can also earn lives to keep your streak going longer by watching ads at the end of every puzzle.
What happens if I lose my progress or uninstall the game?
If you lose your progress due to a potential bug in the game, please contact us so that we can investigate the issue. If you lost your progress because you uninstalled the game, unfortunately it cannot be retrieved and you will have to start the game from the beginning. The best way to avoid losing your progress even if you uninstall the game is by signing into the app through the Settings page. This will ensure that your game progress is regularly saved to the cloud and can be restored.
What kind of words are included in the game?
Words With Shapes has a dictionary of over 5000 words. You can choose to play the game in American or British English. After you initially select your language, you can change it anytime in the Settings. Our goal is to ensure that the words in the game are not offensive, inappropriate or divisive. If you come across a word that you think shouldn’t be in our dictionary, please contact us.
Does the game include ads and how can I play without ads?
To keep the app free, we show interstitial, banner and rewarded ads in our game. To play the game without interstitial and banner ads, you can subscribe to Word Pass in the Game Shop. Rewarded ads are optional to watch, so those will not be affected by the subscription.
To display ads, we use services such as Google Admob. We do not have control over which ads are shown, so always use your due diligence when navigating to advertisers’ websites.
How can I report a bug or an issue?
The best way to report issues and bugs is using the Contact Us button on the app Settings page. Please include as many details as you can so we can best address the issue. If it is relevant or possible, please attach some screenshots to support your inquiry.
What programming language/framework was used to develop the game?
Words With Shapes is built entirely using Dart & Flutter. We use a single codebase for both Android and iOS.